THE BRAVE NEW WORLD
FOR THE MSP
In any other context it would be a cliché, but as far as business owners and directors are concerned; artificial intelligence really has exploded onto their scene.
How do companies move from curiosity into strategic and operational value?
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How do organisations move from curiosity into strategic and operational value?
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Or do they sense that they might be stepping into a minefield - without really knowing which direction they should be taking?
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Where’s the starting point? What actually matters? How do businesses and teams integrate AI operationally and strategically and roll it out across the organisation?
As if those questions aren’t enough - bearing in mind the time resource SMEs have to devote to this - there’s the psychological anxiety about change relating to something which is so far reaching but which they can’t readily understand.
For a series of papers and subsequent book to be published by DECISION magazine, MSPs (Managed Service Providers) share their thoughts with Nigel Taylor, CEO of PerformOS, about making AI accessible and what the future might hold.
Leading up to publication, look out for the latest conversation paper with an MSP which will be posted here.
MANAGING SUDDEN ACCELERATION
"Could an ‘intelligent’ website delivering personalised and specifically relevant information to a client take the place of the help desk and service side of the MSP? So yes, I can fully understand why questions we can’t yet answer create uncertainty and make people kind of scared of AI.”
Denis McLinden, Managing Director, Business Technology Partners
Talks to Nigel Taylor and Larry Dillner
A QUESTION OF WHY AND WHEN
“The challenge for an MSP is that their people tend to be techies while AI is more about business information, process change, and business development rather than the focus being on the actual technology."
John Clough, Managing Director, HB Tech
Talks to Nigel Taylor and Larry Dillner
Harder to address the longer we leave it
“A new technology becomes harder to grasp the longer you leave it. But the arrival of generative AI blind-sided almost everyone. Business didn't see it coming and no lay person or even a computer science graduate for that matter completely comprehends what is going to happen."
Richard Godfrey, Chief Executive, Rocketmakers
Talks to Nigel Taylor and Larry Dillner
BUSINESS IMPERATIVES ARE THE STARTING POINT
“The main driver for the adoption of AI? The straight answer can be to improve profitability. I don't think most businesses will necessarily fully understand how they can introduce AI beyond ad hoc use at the moment, but then sometimes things just click and an opportunity to utilise AI strategically or to bring about a particular outcome becomes apparent.”
Matt Shanahan, Founder Director, Stream Networks
Talks to Nigel Taylor and Larry Dillner
