THE BRAVE NEW WORLD
FOR THE MSP
In any other context it would be a cliché, but as far as business owners and directors are concerned; artificial intelligence really has exploded onto their scene.
How do companies move from curiosity into strategic and operational value?
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How do organisations move from curiosity into strategic and operational value?
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Or do they sense that they might be stepping into a minefield - without really knowing which direction they should be taking?
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Where’s the starting point? What actually matters? How do businesses and teams integrate AI operationally and strategically and roll it out across the organisation?
As if those questions aren’t enough - bearing in mind the time resource SMEs have to devote to this - there’s the psychological anxiety about change relating to something which is so far reaching but which they can’t readily understand.
For a series of papers and subsequent book to be published by DECISION magazine, MSPs (Managed Service Providers) share their thoughts with Nigel Taylor, CEO of PerformOS, about making AI accessible and what the future might hold.
Leading up to publication, look out for the latest conversation paper with an MSP which will be posted here.
MANAGING SUDDEN ACCELERATION
"Could an ‘intelligent’ website delivering personalised and specifically relevant information to a client take the place of the help desk and service side of the MSP? So yes, I can fully understand why questions we can’t yet answer create uncertainty and make people kind of scared of AI.”
Denis McLinden, Managing Director, Business Technology Partners
Talks to Nigel Taylor and Larry Dillner
A QUESTION OF WHY AND WHEN
“The challenge for an MSP is that their people tend to be techies while AI is more about business information, process change, and business development rather than the focus being on the actual technology."
John Clough, Managing Director, HB Tech
Talks to Nigel Taylor and Larry Dillner
Opportunity if we’re
prepared to change
“What is the purpose of introducing a new technology? It has to enable us to do something more efficiently and effectively. AI creates opportunities for professional practices, but that means being prepared to change the offering to the client in addition to producing the work much more quickly. Otherwise it's a race to the bottom in terms of price."
Jon-Marc Spatcher, Group Managing Director, The Affinity Group
Talks to Nigel Taylor and Larry Dillner
